개요 ParcelWILL (formerly ParcelPanel) is a post-purchase solution trusted by nearly 100,000 merchants. It syncs real-time tracking events—delivery updates, delays, stalled parcels, and expired EDDs—into Klaviyo to trigger email and SMS flows that inform customers, cut WISMO, and drive repeat sales.
기능
Trigger flows from real-time tracking events Sync ParcelWILL's tracking events—status updates, transit delays, stalled parcels, and expired delivery dates—into Klaviyo, then trigger personalized email and SMS flows for every stage of the delivery journey.
Proactively handle delays, stalls & exceptions Go beyond "delivered." Automatically reassure customers when a parcel is delayed, stalled, or misses its delivery date—reducing WISMO tickets and strengthening the post-purchase experience.
Personalize with rich tracking & carrier data Every tracking event carries 30+ properties—shipment status and sub-status, carrier and last-mile details, latest checkpoint, and expected delivery date—so you can build precise, dynamic post-purchase messages.
Keep post-purchase traffic on your store Shipping notifications link to your branded ParcelWILL tracking page on your own domain, keeping customers on-site instead of on carrier websites—and turning delivery updates into repeat sales.
Power accurate tracking in Klaviyo Customer Hub Push real-time, accurate tracking updates into Klaviyo Customer Hub, so signed-in customers always see current delivery progress in their account—not stale or stuck status.
Time review requests to real delivery ParcelWILL marks orders as delivered in Shopify, so Klaviyo Reviews requests fire when customers actually have the product—improving response rates and review quality.
사용자 가이드 How to connect ParcelWILL & Klaviyo and build post-purchase flows Connect ParcelWILL to Klaviyo, then trigger personalized email and SMS flows from tracking events like delivery updates, delays, and stalled parcels. Includes the full event and property reference.
사용자 가이드 How to power Klaviyo Customer Hub order tracking with ParcelWILL Push real-time, accurate tracking updates into Klaviyo Customer Hub so signed-in customers always see up-to-date delivery progress and reach your branded ParcelWILL tracking page.
사용자 가이드 How to trigger Klaviyo review requests on delivery with ParcelWILL Set ParcelWILL to mark orders as delivered so that Klaviyo Reviews sends review requests at the right moment—when customers actually have the product—to boost response rates.