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Vue d’ensemble Onward is a post-purchase platform for Shopify brands covering package protection, order tracking, order editing, and returns. Onward sends events plus customer profile traits to Klaviyo to trigger flows and build segments, and reads campaign, flow, and metric data to report on engagement.
Fonctionnalités
Shipping Protection Protect customers against loss, theft, damage, & more. Claims resolved in minutes.
Cashback Credit Increase repeat purchase rates and drive profitable reorders with Sponsored CashBack.
Returns Portal Let customers self-serve returns and exchanges in a branded portal. Drive exchanges over refunds, automate approvals and labels, and use customer scoring to curb return abuse.
Order Tracking Own the journey with branded order tracking.
Order Editing Empower users to fix order issues post-purchase.
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Guide d’utilisation Onward Klaviyo Integration Guide How to connect Klaviyo to Onward, what data Onward sends into Klaviyo, how to use it in flows and segments, and how to disconnect.
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