OverviewIntegrate to unify your marketing and customer service data. Sync replies from Klaviyo marketing campaigns and flows as tickets in Zendesk, allowing you to respond to all customer communications from one place. Sync ticket data to Klaviyo to segment customers, send campaigns, and trigger flows.
Features
Replies via email and SMSSync replies from Klaviyo to Zendesk to unify conversations
Win back unhappy customersBuild a winback flow triggered by “Ticket Resolved”
Unify your customer journeyAugment your CX with AI tools from both Klaviyo and Zendesk
User GuideGetting started with ZendeskLearn how to integrate Zendesk with Klaviyo in order to improve your support experience for customers.
User GuideHow to update your Zendesk integrationLearn how to update your Zendesk integration, if you integrated Klaviyo and Zendesk before Klaviyo introduced OAuth for Zendesk and support for multiple Zendesk brands.
Case StudyProvide best-in-class customer support with Zendesk and Klaviyo SMS
Case StudyHoneylove shapes its success with CX data and SMS innovation