OverviewZowie provides an AI-powered chatbot support experience that automates customer support questions in a personalized, intelligent way and drives revenue. Zowie Inbox provides a powerful helpdesk experience for CS agents that increases their efficiency and offers unparalleled personalization tools.
Features
Customer Opt-inCustomers can subscribe to Email/SMS messages via Chatbot
Customer Support Agent Opt-inAgents can see and change customers’ subscription status
Customer Support SMSCS Agents can receive and reply to CS messages via SMS