Zendesk
Overview Integrate to unify your marketing and customer service data. Sync replies from Klaviyo marketing campaigns and flows as tickets in Zendesk, allowing you to respond to all customer communications from one place. Sync ticket data to Klaviyo to segment customers, send campaigns, and trigger flows.
Features
Replies via email and SMS Sync replies from Klaviyo to Zendesk to unify conversations
Win back unhappy customers Build a winback flow triggered by “Ticket Resolved”
Unify your customer journey Augment your CX with AI tools from both Klaviyo and Zendesk
User Guide Getting started with Zendesk Learn how to integrate Zendesk with Klaviyo in order to improve your support experience for customers.
User Guide How to update your Zendesk integration Learn how to update your Zendesk integration, if you integrated Klaviyo and Zendesk before Klaviyo introduced OAuth for Zendesk and support for multiple Zendesk brands.
Case Study Provide best-in-class customer support with Zendesk and Klaviyo SMS
Case Study Honeylove shapes its success with CX data and SMS innovation